Return policy

Eligibility a. To be eligible for a return or exchange, the product must be unused, in its original condition, and in the original packaging. b. Certain products may be excluded from our return policy due to hygiene, safety, or other reasons. We will clearly indicate if any products are non-returnable.

Initiating a Return a. If you wish to return a product, please contact our customer support within [2] days of receiving the product. b. Provide your order details, reason for the return, and any relevant information or photographs.

Return Authorization a. Our customer support team will provide you with a Return Authorization (RA) number and instructions for the return process. b. Returns without a valid RA number may not be accepted.

Return Shipping a. Customers are responsible for the cost of return shipping, unless the return is due to our error or a defective product. b. We recommend using a trackable shipping service and retaining proof of postage for your records.

Product Inspection a. Once we receive the returned product, our team will inspect it to ensure it meets the eligibility criteria stated in Section 1. b. If the product does not meet the eligibility criteria, we reserve the right to reject the return and may return the product to you at your expense.

Refunds and Store Credit a. If the returned product is eligible for a refund, we will initiate the refund to your original payment method or provide store credit, as per your preference. b. Refunds may take [14] business days to process and may vary depending on your payment provider.

Exchanges a. If you wish to exchange a product for a different size, color, or variant, please indicate your preference during the return request. b. Exchanges are subject to product availability. If the requested exchange item is not available, we will process a refund or provide store credit.

Non-Returnable Items a. The following items are typically non-returnable:

• Perishable goods, such as food or flowers.

• Personalized or custom-made products.

• Downloadable software or digital goods. b. We will clearly indicate if any specific items are non-returnable.

Damaged or Defective Products a. If you receive a damaged or defective product, please contact our customer support immediately. b. We may require photographic evidence of the damage or defect. c. We will provide a replacement, refund, or store credit for confirmed damaged or defective products.

Changes to Return Policy a. We reserve the right to modify or update our return policy at any time. Changes will be effective immediately upon posting on our website.